How long is the tuition?
RISC provides the 50 to 60 hours of live virtual classes (for blended learning) split into sessions of three hours each session, every Saturday but skipping every fourth saturday.
How long is the access to e-learning?
Six months from enrolment for each course.
Where can I take the online MCQ exam?
You may take the exam by remote invigilation or at the physical exam sitting that we organize on a regular basis at the end of a group. Contact our customer service to find out about other locations in other countries.
What is a bootcamp?
The bootcamp is scheduled after the tuition is completed and a week of study and revision. It is designed to test knowledge that you already have so you must prepare for it. The session is approximately four to five hours depending on the number of questions in the actual exam. During the session, the trainer will present multiple choice questions onscreen, and you will use the audience response system to give your answer. After each question, the trainer will explain the reasons for the correct choice. The questions are in the same format and distribution across learning objectives as the CII exam specifications. Your score is logged and entered in your gradebook or sent to your sponsor on the next working day. We strongly recommend that the actual exam is taken about a week or two after the bootcamp and you have had the time to prepare your final revision.
Is this course offered in Arabic?
Not yet.
How do I pay for enrollment?
First, click the Enrol Now button on the page for the relative course and you will be able to select some options and see the exact cost for enrollment depending on the options that you choose.
You can then make the payment by credit card using our secure payment gateway which is our preferred method and the only way you can pay where installments are available. Alternatively, you may make payment by bank transfer, wire transfer, cheque or cash (UAE only) by send a proforma invoice to your email address. (A proforma invoice is a preliminary invoice which you can use to make payment by bank transfer, wire transfer or cash. It includes detail of the course, a breakdown of costs, the total amount payable and instructions where to send payment. This document does not commit either us or you to the enrolment until we have received payment.) If you wish to make bank or wire transfer, our bank details will be on the pro-forma invoice. Pls inform us with the transaction reference when you have done so.
If you wish to make payment in cash, you may deposit the cash at any RakBank ATM (within UAE) using the account details on the pro-forma invoice. You may then send us a picture of the receipt.
Please note that no installments are available for payments without credit card and your enrollment will not start until the payment has been credited to our bank account.
What discounts do you offer?
Our prices are pitched to make our courses accessible to as wide an audience as possible whilst maintaining sustainability of our operations. Therefore, the price shown is final. However, we do offer the following structured discounts:
- Refer a friend: you can refer this course to friends or colleagues by using the “Referral Rewards” block on the top right of this page. If any of your friends enroll, we will provide you with AED50 cashback up to a maximum of AED500.
- We have the special pricing for if you take up the four courses that make up the qualification.
- A group discount of 5% is available if three to five participants are enrolled by a company or organization. The discount increases to 10% if the number of enrollees is greater than five. We require a stamped and dated purchase order from your company and the fees will be invoiced to the company and payment must be made in full before the course starts.
- If the number of enrollees from the same company is more than 10, then we recommend contacting our customer service or one of our training advisors to get a quote.
- We offer a special discount of 25% of our course fees for those enrollees who live and work in a low GDP country, similar to the CII. You can check if the country that you live and work in is on that list here.
- And remember, if you pay the full fees upfront, you will save 8% installment charge.
And there we thought that our prices were final! But we are here to help you succeed so we are also willing to make a little sacrifice.
Can I pay by installments?
Yes, we offer installment payment for the course fee but not the exams and VAT. The number of installments is three for each course, payable monthly.
Installments are available subject to a payment agreement which is registered on your credit card when you enroll. Please make sure that your card has the necessary balance on the due dates. We reserve the right to charge an administration fee for payments that are not honored as well as suspension of access to our classes and e-learning course.
This is an extra service which we provide which carries both risk and increased administration costs. Therefore, we trust that you will not find our installment charge of 8% on the balance after the first payment unreasonable.
We offer these installments based on your honour and integrity which is the first rule of conduct for insurance professionals and we take this very seriously.
Are there any extra charges?
No, we are very transparent in our charging and pricing. You can click the Enrol Now Button on this page and select your options to have a detailed price breakdown. (Enrolment only becomes effective when you have paid.) The only extra charge which you may have to pay is for a re-sit of the exam, if unfortunately, that would be the case.
Oh! We should mention that we may make an administration charge if any of your installments are not honoured on the due date. We think that is only fair.
What are the RISC terms and Conditions for enrolment?
Briefly,
- You are expected to conduct yourself as you would in a professional working environment
- You are to respect the privacy of others and treat all others with respect.
- You are not to share any of your user access credentials to our systems and portals.
- You are not to share or distribute any of our intellectual property or that of third parties supplied on our portals.
- RISC reserves the right to suspend your access to our services due to non-payment of any amounts due to us, abuse of our system, misconduct or infringement of our intellectual property rights.
- In case of cancellations, you can read our Cancellations and Refund Policy here..
- You may review the full terms and conditions here..
What are the technology requirements and apps for participating?
Once you enrol you will be provided an e-learning account to RISC Institute’s portal. It will be sent to you in a WELCOME PACK containing the access details and set of instructions to navigate the portal, systems to be used and accessing Virtual Classroom. We use Microsoft Teams to conduct the live classes. You may join using any device. MS Teams is available as a web application, desktop application or mobile app. A microphone is essential, and we would love to have you participate using your webcam.
Our e-learning platform is an integral part of this website accessible from any browser. You can also download the Moodle mobile app on Google Play store or Apple Store and follow the class on the move.
During the sessions, we use a web-based audience response system which you can access using any browser from any device, however we recommend using your mobile device for this.
Please note that company firewalls and proxy servers may cause some problems with the Audience Response System. therefore prior to starting the course and may require special arrangements by your I.T. department. To test if you can access the system go to www.byopad.online from your preferred device. If it is accessible, you will be asked to enter an event code. You will be given this code and a password when you enroll.
Should you have any issues, learner support is available at any time during office hours and for the first sixty minutes of each session. Sessions are opened 15 minutes before scheduled start.
What customer service and support do you provide?
We are a bona fide training institute incorporated and based at the DMCC freezone in Dubai, United Arab Emirates. We are properly licensed as a training institution with the knowledge and Human Development Authority in Dubai.
We have a reputation that we are proud of which we have built since we started in 2015 through our hard work by offering excellent customer service and excellent training quality. We aim to protect and build on that reputation.
Our customer service and learner support team is available from 08.30 to 5.30 (GST) Monday to Friday. You may contact them on +97143839083 or send an email to customerservice@riscinstitute.com. We also offer learner support during the first 60 minutes of each session even during weekends.
Furthermore, we have a team of Training Advisors who work during flexible hours and who are always willing to guide and support you to make the right choices, provide you with information and help you to enroll. If you wish to contact a training advisor, leave a message on the live chat applet on this page and one of them will get back to you as soon as possible.